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I purchased a Samsung TV model UN60H7150FXZA which I loved everything about it, but then it started getting burn spots. So I called Samsung support and took forever to get through, finally an agent answered and told me there is no service tech in my area, and they can exchange for a model with same features and operations, I told her id rather have it repaired or replaced with same model.. But that wasn't an option. So I got the new TV UN60JU7100FXZA, which the delivery didn't speak English, and rushed me to sign because he had to go. Well the new TV is worse, all my converted movies are all fuzzy on this TV, the 3D is REAL bad... I mean ghost outlines in the picture. The USB has super small text/fonts...etc. The other TV was perfect for me. I've been trying to get the to send my old one back or get me the same model. After being hung up, talked rude too, and today I spoke with a supervisor in ECR and she told me that they can "send a tech to repair the 3D"...OH, now they can send a tech. I'm very, VERY upset about this, I'm trying to sell this new model to re-buy my older model. If any one has solutions, please help.