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I've been purchasing from Nordstroms and Nordstroms.com for years, and I've always found their return policy to be fantastic. One time in ought a dress, and the first time I wore it, the zipper stuck and I couldn't get it off even with a friend's help. Since I was nearby, I actually wore it to the store. They had to cut it off me but still gave me a full refund! If your returns are legitimate, then I've found hem to be quite reasonable and helpful.