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Returns, no problem, not allowed - on parts, who knows what else. You're charged the second you buy, it's delivered whenever Sears feels like, no ability to cancel during this "period". You'd have to click and read half the night to find out how each particular item Sears sells is returns. Don't bother asking customer service either. You call them and they tell you to talk to another division, who has no record of your order and refers you back to the first division. Ditto chat. Email, forget about it.