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I returned a pair of boots on October 31st via UPS. Tracking showed LL Bean received the boots Nov 5th.it is now Nov 19th,and still no refund. I called customer service and was told refunds could take 1-2 weeks. Well,it's been 2 over 2 weeks,and still no sign of a refund.No e-mail,no money returned to my paypal, and no satisfactory explanation as to why. Very displeased!