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I have had 2 micro soft computers now, neither lasted more than a year getting any help from micro soft is impossible. I have spent almost a $1000.00 dollars trying to keep both computers running and failed tried to take the 2nd one back for a return at the store i bought it at and they would not take it back. Have tried over and over to contact micro soft without any success. Well now i have started a conversation on fb to inform others not to buy their products. Have now a dell and wow what a difference. And their computers are the only ones that are made in america. Who would have thought. i will never go back.