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I am writing you in hopes that you can do something about the faulty freezer we bought from you months ago. After getting the freezer it worked for 2 months then it wouldn't freeze anything anymore. We had to throw away a full freezer worth of spoiled food. We called the freezer repair service line and had someone come to assess what was wrong and he ordered the parts he thought needed to be replaced. Two weeks later after recieving the parts and waiting on yet another appointment someone came to fix it. They replaced the motor in the back as well as the coils inside. The total cost of this was 916 dollars, of course covered by warranty. We went and purchased food and filled our freezer again. It was aproximantly 1 week and once again our freezer quit working. We then had to throw away another freezer worth of food. The repair person came out and said there was an issue with one of the welds on the back and made a minor repair. Receipt showed a total of 349 dollars for this repair, once again covered by warrenty. It's been a month since this repair and now once again the freezer isn't keeping the food cold. Another loss of a freezer full of food. The sears repair department will be out in a few days to look and assess damages again. From what the repair person told me is that they cannot deem a freezer unrepairable or they will be fires. Not only have I lost several hundred dollars of food I've lost several hours of time waiting on people for repair. I have to take off each time someone comes out. With a new baby on the way I can't afford to lose anymore time or food. I'm hoping to have you contact me and help resolve this issue.<br /> <br /> Keylee Durham