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I would just like to start out with the fact that I am a Sears Associate so I hear all of your complaints. First off, those of you who have had terrible experiences, I am sorry. Those are individual people, not the entire corporation. I personally do everything I can to refund or replace someone's purchase, even though yes sometimes it has to be store credit. As an associate though sometimes we are given policies, such as our new 30 day return policy, which yes even I find outrageous, but there is nothing we can do about it. Though a pointer, even if it's been more than 30 days, the system will still let you return it so long as you have a valid driver's license/ID card. For those of you complaining about your sears.com orders, we have a marketplace similar to amazon. So sometimes you buy something that is not actually sold buy sears even though you are purchasing from sears.com. With those 3rd party marketplace items we cannot return those in store because they ARE NOT OUR ITEMS. You have to go through the company you actually bought them from. <br /> <br /> One final thought: THIS ISN'T SEARS'S WEBSITE. WHAT DO YOU THINK IS GOING TO GET ACCOMPLISHED BY COMPLAINING HERE?! saying things like &quot;Oh I hope corporate sees this&quot; or &quot;The information on here isn't right and I can't find a return address.&quot; Well, that's because this isn't Sears. It is a website with a compilation of different company's return policies.