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I unfortunately resign as a lifelong Avon Customer as does my entire famiky.I purchased Anew facial products thinking they were 2 for 16.99 not 16.99 each. I received and paid for them after realizing I made an error I immediately texted my Avon Representative never heard from her for 7 weeks. I just got your new book from representative and I asked her about the return the product is still in package i was told she can not return it. My Mother Mt sister and 3 adult daughters have decided to boycott Avon products I plan in posting your policy on Facebook and other social media