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Worst experience ever! Sent my s4 into pavilion Samsung and has taken 8 weeks to receive any information back. I had adh insurance and now they say they can't fix it so they will replace it, I was told replacement request takes 1 week I called a week later and now apparently it takes 6 weeks!!!!! That's gonna be 3 months without a phone!!!!!! I asked the ethnic ism are they gonna spin me another story after 6 weeks again....the answer I get is "I'm not sure"