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I purchased a pair of lee jeans a few weeks back, I finally washed them and tried them on...The seam was crooked as heck, so I bought them back to the Sears here in Santa Fe, N.M. I asked for an Exchange, I was asked if I had my receipt, I replied no, I just wanted to exchange the pants not return them for a refund...I was Rudely told by the Manager that I could not do it.... WHY?...The pants were in the same condition as I bought 'em....(pre washed)...Other Big Dept. stores have exchanged Items without a receipt....No big deal....Maybe someone In upper Management can rectify this...THAN YOU.