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1] No matter what your records show now, I have been a very loyal customer since 1986 until now. I purchased an LG set [washer & Drier} a few weeks ago & it is a disaster. Clothes are not washed properly, even after studying the information pamphlets. I adhere to the rules but no joy. 2] the bottom of the drum is so deep it requires a footstool to reach the clothes, which in turn presses the buttons and changes the choices I have made.. I have no illusions that anything will be done about this problem, but i have always prided myself with spotless laundry. This is not so now. 0 star would be for me. I thank you in anticipation. Brenda A Smith