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My 84 year old, pacemaker, hip replacement mom, used her walker to get into Sears to buy 2 new TVs for her living area and bedroom. I was with her. They used bait and switch to talk her into a different TV, a "different cash register" to ring up TVs and maintenance/install plan. THEN they only delivered the small bedroom TV and said the big TV (with computer capability, all bells and whistles) was picked up by her! HOW, when she can barely pick up a carton of milk???? THEN said she never ordered it -- yet it was charged to her charge card!!! WHY!!!!!!!!!!!!!!! NEVER GOING BACK even though all my appliances are SEARS. SO UPSET!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This could have killed her, with a heart attack!!!!!! Thanks, Sears.