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I bought &quot;HP 3 year Accidental Damage Protection Plus Pickup and Return Notebook Service<br /> [ UM949E ]&quot; from HP canada more than 45 days ago (SCAS430440). I had to return the laptop to bestbuy where I bought it. I sent an email to HP Canada for the return one day after I bought the warranty. they said OK and told me it will take 19 days for the money to come to the account and now it is 45 days and nothing and follow up doesn't work also. I expected more from such a big company.