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It is absolutely infuriating when a return is rejected and a refund is denied for wrong item that was sent from the Nike warehouse. I am so disappointed by Nike's handling of returns because they've denied my return for an item that they have sent in error. I don't understand how Nike issues a return policy and then deny a refund to a consumer even if he/she has followed and is well within the return guidelines. So much for streamlining the return process, Nike.