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I am a B & N member, for which I pay an annual fee. I like to patronize the walk-in book stores, rather than use Amazon. But today's transaction left me really cold. I purchased a few books for my husband's birthday which was near the end of September. I purchased them earlier in the month, as I like to try to make purchases in advance especially when I see something I think someone would like. Well, it turned out he has read both books and so I went to return them, I was hoping either to do an exchange transaction or have them give me a credit to the store in the form of a gift card. Well, apparently their return policy is now 14 days and so I was screwed. I was referred to the manager who "made an exception" and "permitted" me to make a purchase equal to or greater than the amount of the books. My purchase was about $3 under the cost of the books I was returning, and so I was FORCED to make another purchase which I did...in the form of a candy bar for sale there on the counter. To say this whole encounter really annoyed me would be an understatement. I made many, many purchases in that store and spend a lot of money (in addition to the membership fee), and to think I am being penalized because I made an early birthday purchase is disturbing. At the very least, members should have a different return policy term than those w/out memberships. I'm seriously thinking about not renewing my membership and just purchasing through Amazon in the future. I'm really annoyed.