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I bought a pair of men's pants for a family member. They didn't fit. When I tried to refund them at the Sears closest to my house, 15 miles from the original purchase Sears, 6 days later in perfect condition with the original receipt, I was told that they didn't sell that item and that I would have to return them at the store of purchase. Give me a break. I'll be keeping that in mind next time I'm shopping. I'll think twice about purchasing at Sears. Terrible customer service policy!