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I ordered bunkbeds for my son so he could have his friends to stay over after a week my son decided he wanted to sleep on the top bunk & climbed the ladder and the wood split. He is only 11 years old & they say it can take the wait of up to 15 stone. I emailed Groupon & was told to return the items which I explained was not possible as my son would not have a bed & it was only the Top Bunk that was faulty, I was then told they would check with their Resolution Centre which could take up to 10 days. 3 weeks later & numerous emails I was told either return the whole item or just accept it. I will make sure none of my friends & family use Groupon again.