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9/24/15- just now at the Jc penny store at Hawthorne Mall, Vernon hills, IL. Asked about the return policy as I want to return shoes I bought a year ago that are discoloring improperly. The shoe clerk and the line manager both said, returns are left up to their discretion and done on a case by case basis. Thus, returns are not "hassle free" as stated on the official Jc Penny web site. Ridiculous that a site will not follow their own corporate policy and that they can just make up stuff as they go along.