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Ok so long story short I had a wedding. A relative got me a ninja blender near San Diego ( where they live) I live in Los Angeles. Wedding was done and we went to return this blender that came with a gift receipt. I went in to 2 sears to return and they would not RETURN IT. THEY SAID I HAD TO GO BACK TO THE STORE IT CAME FROM. Again I live in LA. MY RELATIVES BOUGHT THIS GIFT FOR MY WEDDING IN SAN DIEGO. No way I'm going to San Diego for a return. I went to the Carson Sears and just came back from the Cerritos Sears. What a joke on customer service. I even asked for store credit they declined and rejected me. IM TAKING THIS TO THE STORE MANAGER AND CORPORATE TIL ITS RESOLVED. HOPE THE REPS READ THIS. I'll be back to the Cerritos store tom to talk to a manager. I'll post the results.