Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

After reading all the many negative comments online, I was hesitant to go to my local Sears store to exchange an online order. I had received the wrong size sneakers in the mail. The box had the correct size, but inside the shoes were a half size to large! But I made the 15 minute drive and was pleasantly surprised! The nice older gentleman at checkout told me to ask in the shoe department for the correct size and to come back till return the shoes if they didn't. The nice older lady in shoes graciously looked for the correct size in the back storeroom and found a pair! She said I didn't even need to process a return and then pay for the correct size, just took the box with the wrong size away and gave me the correct ones! So happy with the customer service. My only wish is that they had sent the correct size in the first place. Thank you Sears for a hassle free exchange.