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I ordered my laptop from Costsco and I received it the 2nd week in March. From the minute I turned it on I started having problems. It wouldn't let me loo. I had to call tech support and the process was very intense. I was instructed to get an Outlook mail account. I got a email account and it worked for a few days. Then I couldn't sign on or get the laptop to respond. THEN I STARTED GETTING CALLS FROM A HACKER TELLING ME MY ACCOUNT HAD BEEN CANCELED AND ONLY HE COULD FIX MY LAPTOP IF I FAXED HIM A LARGE CHECK. I did not follow his instructions. When I call tech support I end up in a circle of fraudulent tech support. My only choice is to return the laptop that I had loaded Quicken and Windows 8 &amp; updates. <br /> I was in the hospital 2 weeks in June and recovering since hence the delay in returning the laptop.