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My wife works in the cosmetics department at a Nordstrom store. For all of the comments below about Nordstrom not really honoring their return policy, she can tell you how often people ABUSE the policy. They'll buy some kind of cosmetics product, use 95 percent of it, and then claim &quot;oh, it made my skin break out&quot;, or some such nonsense. Here's a clue: if a product like that is going to make your skin break out, you know it right away, not months (and sometimes longer!) later. Or, they'll buy something during a &quot;gift with purchase&quot; promotion, only to later return the product and keep the free gift. Nice.<br /> <br /> It's unfortunate, but that's just how people are nowadays. &quot;Let's game the system!&quot; seems to be the motto. Nevermind that it goes against my wife's commissions every time this happens - and it happens a lot. And if you think she's getting rich at Nordstrom, you're quite naive.<br /> <br /> So, cry me a river about complaints about their return policy. There's far more abuse in it than people who find themselves on the wrong end of a purchase they can't return for this reason or that.