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I went to the local Sears store to buy an elliptical exercise machine. I bought a NordicTrack and was excited to have them deliver and assemble it (even if it cost an extra $160). Two men came and were not the most trusted looking guys I wanted in my home. The one made the comment "this little dog won't protect you from burglars". I got a bad feeling from them. Once they left, I noticed a paper that said you must lubricate your machine before operating. My machine was not lubricated and the delivery guys must have taken the lubricant with them. I paid $1200 for the machine and bought the extended warranty for $300. The store wouldn't help me, the delivery company wouldn't help me, NordicTrack wouldn't help me, and the warranty people claimed they had no record of me buying the warranty. The store told me if I wanted to return it, I would be out the $160 delivery fee and I would have to bring the super heavy item back. So an expensive and heavy piece of exercise equipment sits at my house and cannot be used. I've never cried so hard in my life!