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I have a defective Fire 8.9 HD and have done everything the help desk said but it still doesn't work half the time. I haven't had any luck speaking with any about an exchange. We accidentally keep getting cut off. I bought it in March 2015 and have been complaining since June. I guess Amazon doesn't care about their customers, they just want to get the sale. This is the last Kindle for me. $400.00 is a lot of money for a piece of crap. Very dissatisfied customer!!!