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Bought a 20v Dewalt Cordless String Trimmer last week 08/18/15 from my local Colorado Springs, CO store.<br /> <br /> They didn't have it in stock and Kyle, the dummy that was working at the Tool Counter at the time,ordered one online for me at the cash register.<br /> <br /> The last thing I remember him doing was to repeat my home delivery address, which was WRONG!<br /> <br /> OK, I say, &quot;We can fix this&quot;. I asked my new found friend Kyle to just update my address and we'll be &quot;good to go&quot;. That was when he informed me that there is no way for him to do that.<br /> <br /> Feeling the store heat up a little bit due to not being able to handle this little problem in a timely manner, I then asked Kyle to call the Sears Warehouse Distribution Center so that they could update my current address for this order.<br /> <br /> After being out on hold for almost 20 minutes, I stood patiently at the Tool Counter / Cash Register at Sears snarling at my little buddy Kyle.<br /> <br /> The phone finally rang through to a Customer Service Agent and not long after I learned, &quot;Once an order is placed, it simply can not be canceled or changed in any manner&quot;. <br /> <br /> &quot;But what if I wasn't the one that placed the order?&quot;, I asked while my face got redder and redder. &quot;I'm sorry sir, the package will be sent to the address that was on the order and there is nothing I am able to do about it&quot;?<br /> <br /> &quot;Really?&quot;, I asked. &quot;You can't use your computer to simply edit a wrong address so that I can have the piece of mind knowing that my $200 Weed Whacker will eventually arrive safe and sound at what-- how about-- um-- erm-- sending my package to the house that I fukking actually live in?&quot;. &quot;Get me your manager!&quot;.<br /> <br /> That didn't do any good, either. I just kept getting the same answer over and over. I did manage to get in a few licks here and there though: &quot;This doesn't make any sense&quot;, &quot;Why did you people even answer the phone if you can't help customers out&quot;, &quot;Some thing, something STUPID&quot;, and that was when I decided that it wasn't worth arguing with these people any more.<br /> <br /> While the package was on its way to the wrong house, I decided to try to fix this problem by going through UPS. I set up an account and added all of my personal information. After clicking on the &quot;Track Package&quot; link, I thought I was really getting somewhere. Off to the side there was another link where you could make changes to the delivery address and all kinds of cool stuff there. I clicked on the link and got an error saying something about the changes could not be made and other goofy stuff that made no sense whatsoever.<br /> <br /> OK, fine! I'll jut have to contact the person that lives in my old house and ask her to hold the package for me, once it arrives. She agreed.<br /> <br /> The package was sent out for delivery this past Monday and was not delivered because there was nobody there to sign for it. I then called UPS to try to have them attempt delivery at my current address. They wanted money for that. I told them, &quot;I would not give Sears, Sears Warehouse, UPS or anyone else one shiny red cent until I got my Goddammed Weed Whacker! Send the fukking thing back to Sears and they can choke on the piece of shiit thing for all I care.&quot;<br /> <br /> Fast forward to this evening. I got a text that the merchandise was delivered to Sears so I went to my local Colorado Springs Sears store to check on the status of my return.<br /> <br /> Apparently, the merchandise has been received and that my refund is &quot;Pending&quot;. OK, so how long will it be before I see my money? Well, it will take up more days to process the request and they put the money back on my credit card. &quot;Yipee!&quot;, I said. &quot;But what about the $100 cash I gave you to partially pay for the thing before putting the rest on my credit card?&quot;, I ask.<br /> <br /> Oh that means they will probably just send you a check for the balance once the credit card refund gets processed. &quot;OK&quot;, I said. &quot;But what address are they going to send my refund check to if nobody knows what my real address is?&quot;,I asked. He just shrugged his shoulders and I walked away in disgust.<br /> <br /> Hey I got one for you Kyle, &quot;Fukk You!&quot;, &quot;Fukk Sears!&quot;,&quot;Fukk Sears Online!&quot;,&quot;Fukk Sears Customer Service!&quot;, &quot;Fukk Sears Store Managers&quot;, &quot;Fukk UPS!&quot;, and &quot;Fukk anybody else that I might have missed while telling you this story.<br /> <br /> Looking back, I would have been a happy customer if I could have found one single soul with enough sense to simply update my home address sometime before the product was scheduled to be delivered. That's all I wanted. Nothing else. Was I really asking for something that was very far from out of the ordinary? I don't think so!