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I purchased a 400 dresser. I received it on my porch in the rain. On top of that the packaging was damaged. The dresser was also damaged not only because of the conditions but it was actually made wrong. The drawers do not fit. I emailed group on and told them of my problem and they said to send pics to prove it. Weird but i did send them pics. They then sent me a usps return label. I then proceeded with my dresser thats over 120 pounds to usps. I thought i could just get it repackaged there and send it on its way. Turns out usps does not ship anything over 60 pounds as big as it was. I then unloaded this huge dresser again into the basement. I emailed groupon and told them usps will not ship it and to please send me a label for fed ex or ups. They told me no no no it will work we do it all the time. I told them i tried and that they wont because its to much weight and to big. They said its fine just to go do it. I told them i did. They must not have been reading my emails or they want me to just give up and keep a 400 dollar broken dresser. I dont know. So they then told me to take the label and go to fed ex with it. I didnt think that sounded right so i called fed ex they told me no. I then emailed groupon and told them they wont do it. They said no no they will just take it its fine. So even though i didnt think they would i lugged this huge dresser over there to be shipped and they wouldnt do it. I told them my story and they actually tried scanning the usps return label just in case. Big suprise it didnt work. i emailed groupon again and they said no just use the return label they gave me. I said i cant they wont let me. On top of everything none of the shipping companies usps ups and fed ex carry a box big enough to fit my dresser. ON top of that they dont even make a box that big. It has to be specially made. Guess what it costs... 120 dollars just to make it. I told groupon this and they said just to stick the label on the dresser and ship as is without a box. Now thats just ridiculous. Who ships something without a box. All the places i talked to said that was against their guidelines. It was embarrassing just asking. If i had a box to ship it in i would have even paid the shipping costs myself to get my money back and end the nightmare. But its going to cost 200 dollars just to ship it in a box. Thats not even including the insurance i would pay because i do not trust groupon now. Ive been shopping with them for so many years and never had issues. I am no longer a supporter of groupon. I work 2 jobs just to make bills and splurged on a dresser because i need it. I am still waiting on them to email me back. This disturbs me a company can act like this. I dont know what to do to make them cooperate with me. Any ideas?