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My Wife just purchased Some outdoor seat cushions online. We received the order in a reasonable time frame After unpacking the product, we did not like the way they fit our chairs. all was ok because Sears has a 100% return policy The UPS store refused to return the product postage free. I called Sears 800 return number and was told these products were from an outside, non-Sears vender, but if we wanted to return or exchange the products we would have to pay the return postage. So much for the 100% return feature? WE WILL NEVER PURCHASE FROM SEARS AGAIN! This is not the only we have treated badly.