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This evening I went to Kmart in Virginia Beach in Kemps River Shopping Center . I went to return a baby shower gift I received . I had no gift receipt but I returned a few other things to Target with no problem at all so I figured Kmart wouldn't require one since it was a gift . I was completely wrong !!! When I approached the register the associate who was actually the front end manager said she would be right with me . The manager was by the customer service desk as well . They were looking for an associate as soon as she called him the associate came to the register within seconds . Both managers were Discipling him about what time he went on break, meanwhile I was still standing there and another associate was asking for change . The store manager walked away . When I was finally helped I was told that I couldn't return the diaper genie without a receipt . I stressed 6 cars worth of gifts and did not receive a gift receipt . The front end manager said without a receipt or knowing the person who bought it rewards number I couldn't return it . I asked for the manager and realized the store manager was the other unprofessional lady who addressed the associate in front of me . So while she's telling me the policy and how it recently changed the front end manager finally decides to scan my item, but at this point she was trying to be funny to make sure it was a Kmart product even though the sticker was on the box with a big K . The store manger told me to come up to the store in the morning to speak with general manager because he can do the return . Kmart is going to lose a lot of loyal customers and potential customers . In customer service the customer is always right you never let a customer leave upset . I will NEVEEEEER spend another dollar at Kmart !!! Worst customer service experience ever ! What company do you know that a front end or a store manager can't assist a customer properly ! They need to be demoted !!!