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I had an amazing experience at Sears Southern Park Mall Boardman, Ohio today. I had to return a portable DVD player we got back in May and hadn't opened until today. The sales associate and manager were kind enough to spend time searching through the computer using my rewards card to find the receipt. I got my full refund and they even helped me locate the item at a nearby KMart... I will definitely be back to visit Joann and the other great team members at Sears.