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Sears return policy is a JOKE considering their motto is 100% customer satisfaction guarantee. I've been ordering items on-line but would often return these items if they were the wrong size, color etc. Apparently now I cannot order on-line at all as Sears has decided that I returned too many items, therefore I'm not allowed to shop on-line... I guess it didn't matter that we ordered all our appliances and other big item names from them...well goodbye sears...hello Hudsons Bay or anyone else. Good riddance to a badly run company..