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I brought an air conditioner and its blowing out smoke me and my family and my eldly mother had to go stay in a hotel and Sears will not return it i been a faifaithful customer for years and this is how i been treated it upset me that no management is doing anything g or me and my family i call the customer care line give the model number and the promise the will replace it but no air conditioning yet for all sears customer be very careful dealing with a company like this .