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I tried to return 2 books this evening to the Barnes and Noble store where they were purchased. The cashier refused to return my money nor would she offer a credit or an exchange because the items were purchased more than 14 days ago. Actually, the books were both purchased by my husband as a Mother's Day gift for me on May 9, 2015 and I was unable to return them until today, June 12. He did not request a gift receipt as the amount spent was not to be a secret. Neither book was worn in any way as they had not even been opened. If your policy is such that gifts cannot be returned in a reasonable time, then I shall never again purchase anything in your store.