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I'm reading all these comments and it sounds like, unfortunately, it is the employees at the actual stores making the returns so hard on everyone. I live across from Walgreen in Hermitage TN. The Walgreen is 4001 central pike hermitage. I spend Alot of money at that store. I buy everything there. When something is not what I expect it to be, I take it back. (With my original receipt of course) I have never ever had a problem at this store. I have opened makeup to find the wrong shade and returned for all My cash back. Have bought toys that didn't work, or that my daughter hated, and have received all my money back. Its unfortunate that these stores are giving people such a hard time. But I want to say that it's not Walgreens that is the problem. It's the individual employees. And I save all my receipts always. So usually never have a problem anywhere. When you can prove you bought an item w cash, there isn't really much else to do besides give you a refund. Thank you to MY WALGREENS for being great to your customers.