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My wife tried to what I thought was a Sears &quot;Gift Card&quot; last night to help purchase a suit for one of our young sons. At the check-out register, the Sears Associate was unable to bring up any information about the card. Apparently she tried several times, message kept saying &quot;invalid card&quot; (or something to that effect). The Sears Assoc. said that perhaps it was expired. It was getting late, so my wife just paid for the suit instead of asking for the mgr.<br /> <br /> The card is actually a Sears &quot;Store Merchandise Credit&quot; card, issued to me last year for the refund of something. I had used the card before, and the balance left was approx $50CAD. In fine print on the back of the card, it does say &quot;This card will expire 12 months after the date of issue&quot;. But I don't recall anyone telling me that at the time of issue. On the card, there is no expiry date or issue date. There is a phone# to call (1-800-400-1000) to find out the balance of the card and the expiry date. I called, but the associate (who was pleasant) said there must be 16 digits on the card for her to retrieve any information about it - and my card had only 12 digits (along with a bar code).<br /> <br /> So my issues:<br /> 1) According to Sears.ca website, &quot;Refunds are credited back to the original tender type&quot;, but I never used a Store Merchandise Credit card to purchase the original product, so... why was I issued this card as the refund (much of which I do not have, Sears now has).<br /> 2) According to Nova Scotia Legislation, specifically the &quot;Consumer Protection Act&quot; ... &quot;Required information (on) all cards (must contain) contact details for user to check balance on card&quot; ... but calling this number did not allow me to check the balance.<br /> <br /> Thus, in my opinion, Sears is in contravention of it's own policy per item (1) above, and is in contravention of Nova Scotia Statute Law per item (2) above.<br /> <br /> I plan further action...