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I placed an order of a TV from dell website two weeks ago.<br /> In the website, when I added the TV into the cart and tried to checkout, in the checkout pipeline, it shows clearly that there is a &quot;limited time offer&quot; called &quot;free shipping and easy return&quot;. When I click the details about that offer, it says the following:<br /> Free Shipping &amp; Easy Returns! <br /> <br /> Limited Time Offer! <br /> Free 3-5 day ground shipping on all orders placed on Dell.com. No minimum purchase required. Easy Returns: Send the product back to Dell within 30-days of the invoice date for a full refund. Includes free return shipping and no restocking fee. Excludes software if opened or downloaded<br /> <br /> <br /> That is the total content of that offer. <br /> Now when I am trying to return, they told me that there is a 15% restocking fee to TV. And I told them that is conflicting with what they are saying in the order details. The guy named Sam who said himself is the CS return process manager and the highest level supervise that I can reach, and he can do nothing but charge me 15% restocking fee even realizing that advertisement is conflicting with their policy.<br /> Very disappointed with Dell.