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I have been a member of Costco since the 1980's, and have shopped in various stores in Alaska, Washingt0n, Oregon, Montana and Hawaii. I have never had a problem returning any item, once even without the original box ( a printer) and once without a receipt (that was a Kirkland brand item). They have very generous return policies. Before you buy an item at any store, you should always make yourself familiar with that companies return policies.<br /> I have always experienced great customer service, and my only issue is that they sometimes discontinue an item that I love. I understand that that I might be the only customer who purchased the item on a regular basis, or there were other considerations that caused the store to decide not to carry that item. <br /> But, I truly miss the Rosemary bread from the bakery here in Hawaii. And, I totally fell in love with a product I just happened to pick up (thought my husband might like it, as he is a big fan of spicy foods of any kind). When I went to get more, they didn't have it.<br /> I checked several stores on the island, so wrote a letter to the company that made the product, Something Special. The product is Red Chili Pepper Spread! This stuff is delicious!! The company let me know that at present, Costco is the exclusive distributor of their Red Chili Pepper Spread. Costco carried Red Chili Pepper Spread as a &quot;seasonal fall item&quot; in Hawaii last fall, until supplies ran out around the end of December. We hope you will look for our Red Chili Pepper Spread again at Costco.<br /> <br /> In addition, if you would like to see this item carried again or more often in your local Costco warehouse, please drop a suggestion in the box at the Members' Services desk to request item # 446667: Costco loves to hear from their members and they often respond to their requests.<br /> <br /> So, if you want to try a delicious product, help me get Costco to stock this product all year. Makes a great sandwhich spread, glaze for meats, etc etc. <br /> Thanks