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Whatever, you do do not return the phone- they will say they didn't receive it and you will never get a refund. A professional company would record that you sent them the phone- they do not! instead if you want a refund they demand that you give them a number- if you no longer have that number they keep the phone and your money. Horrible way to make a profit stealing from customers. All returns should be recorded by last name and trackable by last name and address- not an obscure silly number. Deeply saddened by the conduct of this company will never ever buy from them again.