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bought a samsung note edge on 28th and noticed it faulty, visited a service center which does not exist, finally after three days visited one service center who guided me to one another one as the phone needed replacement. At the service center they said its common for note edge to get a battery life of 4 hours max and 9 hours of standby time. After i left received a msg stating my phone was ready within 1 hour. Next day afternoon, at the service centre they said the battery is defective, needs to be replaced. Phone will be ready only by evening, but will call me about the status. In the evening after 10 calls, got in touch with customer service telephone support who said the phone is ready. so again visited the place, manager said its not yet ready and will not initiate replacement of the phone as its perfect only for the battery, furious i called the service center requesting some update about this, the same was sent as emails, after two days received a call and said they are sorry about whats happening i asked them to tell me the status, for that they put a conference call with the service center, the manager said he has checked the phone, i asked him how did you do so. For that he said he put light in the charging port and found everything is fine. This irritated, asked to get me a resolution as quickly as possible, they said in one day will get the phone delivered to me. The next day again after many calls got the phone delivered by manager. I saw the phone it had finger smudges all over the phone and two strips of fluid at the bottom, i asked him what is that he said its normal. Again called up the customer care manager who said sorry again for the same story, but will get another senior person to have a look at it, but only after three days as that guy in training.<br /> <br /> This is the situation in India, the worst experience i had ever till date. but still not settled. it seems like i burnt a lot of money and wasted a lot of time. <br /> <br /> The policy of replacement in spite of defective unit is only a hoax, ignorance at the best by the service center.<br /> <br /> Request anyone to let me know what to do and how do i proceed.