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Purchased a new Inspiron 15-5545 laptop. Since first day following purchase the computer has malfunctioned. Following two lengthy telephone based assistance (2nd remote troubleshooting appointments the computer hard drive cleaned off)--computer issues still not resolved. Purchased Dell extended warranty to ensure computer would be fixed. Twice now my computer has been serviced by a In-Home Dell Technician. Again computer issues not resolved. All these months I have been patient with Dell, missed two days of work for repairs (Technicians don't work after 6:00PM Mon-Fri and don't work on weekends) and unable to use my new but defective computer. Now Dell is offering me ONLY a REFURBISHED computer to replace the computer I purchased NEW. Is one thing for Dell to replace defective parts with refurbished parts but to give me no option but to replace a Dell computer purchased NEW with a REFURBISHED Computer. Shame on you Dell--You do not stand behind your Dell Computers even with purchase of an extended warranty.