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We wanted to replace a large window on an outer wall with a 3' door and a sidelite for easy access to our spa from our master bedroom. A Sears sales rep came and did his sales pitch. When we called back to speak to him about his quote, he was out of the country on vacation. A new salesman came and did a new sales pitch and new quote. We decided to use Sears for the job and gave this salesman a check for the majority of the cost of the project. Next the contractor that would be doing the job came and agreed that they could do the job, did his measurements, and all was well or so we thought. Three days later, we got an email stating Sears has rejected our project as beyond their scope of work. Fine, we'd move on to someone else, but then the next day, our large check to Sears cleared our bank! They rejected our project but cashed our check. We called and emailed the local home improvement branch that provided the quotes. We had asked for our money to be wired immediately back into our account. I'm sure that was laughable to the local branch. They hemmed and hawed and finally said they had to process paperwork there and then send it to corporate for the refund to be issued. That was over 2 weeks ago. We had that money in an interest bearing account so we are out more than the large check we gave Sears. After googling Sears corporate/refunds, we suspect we'll have to get legal help to get our refund any time soon. We are through with Sears, period.