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I paid £258.00 (including p&p,insurance and delivery charges) for my ticket for the Bette Midler concert in Glasgow. I received a ticket which had a different person's name on it and priced £100.00 After several e-mails Ticketmaster assure me this is my ticket, the person whose name is on it has now sold it. Ticketmaster are refusing to refund me the difference. Absolutely disgraceful way to treat their customers !!!