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I have a computer that I have had for only four months. The charging port went out in it. I have been trying for three days to get it fixed. I get transferred over and over to different departments. They sent the wrong part for the IT guy to fix it. They won't exchange the computer or refund my money. I was forced to go out and buy a new computer because I have stuff that is due today. I am fed up with them, and I will never buy a new HP again. I will also let everyone know how bad my experience with them was. The computer was crap and so was the customer service.