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I find many of these negative comments rather odd and silly to be honest! I have the Costco membership going on 28 years since 1988 as wellI have Sams Club going on 15 years now. I prefer to keep and use both clubs, but have to say I much prefer Costco over anyone else they really have the discount/warehouse biz down to a science and I have never been disappointed in all that time with their products,service, or their very generous return/exchange policy! as well I just love the variety of products stocked over the course of the year and the research and thought the staff puts into what they sell! I cannot say enough good about Costco,Sams as well is very decent I just don't feel they put their heart and soul into the biz the way Costco doest? when I read some of these negative/angry comments I really feel it says more about the person complaining than it does about Costco. in most cases these people seem to trying to scam Costco's system and generosity in some way, at the least they seem to lack plain old common sense, yet want to blame Costco for their unhappiness?? is every single item they sell without flaw? of course not! are most of the items they sell good quality at great pricing? YES!! IF you have a bad experience with a product just bring it back in a timely manner and preferably save your receipt and you will have NO problems at all when you simply follow the Costco return/exchange policy as written, and even without a receipt 9 of 10 times even without it they treat you better than most other retailers!!