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There is not much I can add to get the point of how bad Sears is in all areas and departments. They do not care about customer satisfaction or better yet they don't care about there company. We purchased a automotive floor jack to lift cars. It would not stay holding the car up, so my boyfriend goes to the store with the receipt where he purchased it 3 days prior. Well I am sure anyone reading this knows the outcome. One of the Dept. Managers told him he could only exchange it and I had already read all of the comments about Sears not wanting to give money back so my boyfriend to the Dept. Manager that he wanted his cash money back because that is how he paid for it. After getting the General Manager involved (because another employee overheard the dept. manager talking very ugly to my boyfriend)the GM came over and took the dept. manager to the back away from my boyfriend not sure what happened but the GM came back out and refunded the money. WOW!! Did it really have to go through all of that?? My boyfriend spent two hours at the store trying just to get his money back for a defective product at which he bought only 3 days prior. Terrible customer service. Most places it only takes five minutes tops to get a refund with or without the receipt.