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Sears is a complete ripoff. Please take my foolish advice and find another store to order your appliance from. I orders a stove about a month ago. When the delivery guy called he asked if I had the connectors to put in the new stove at which point I told him yes. Much to my amazement my nephew called and said that they came and left both stoves. When I called customer service I was told that as per some new regulations they are not authorized to install the stove so therefore I have to get a licensed plumber. I asked the customer rep so what am I suppose to do with the old stove once the plumber comes and install the new stove. She said call back customer service for a haul away. Today I called customer service for the haul away and was told by Helen associate that the deadline for the haul away had passed so therefore I'm stuck with both stoves. I told her that I want them to come get their stove at which time I was I formed that I have 30 days for them to get their stove even though it was not used. I checked their refund policy which stated that I had 60 days to return at which point I would be charged a restocking fee. I wish I had read these comments before I purchased this item from Sears. Will never shop at Sears again.