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9 months of fighting with Samsung about a TV that has undersized capacitors and wont turn on sometimes like the millions of other YouTube videos of the same problem with their Samsung TV's...<br /> <br /> <br /> <br /> All SAMSUNG does is delay, delay, delay. By the end of the issue the lady said we have over 7 pages of transaction notes attached to 1 TV. I have 3 Samsung phones 6 Samsung tablets 2 Samsung TV's and I will never purchase anything from this company. Not because of the product going bad. But because of the absolutely HORRIBLE Customer Service. <br /> <br /> <br /> <br /> I went through the same process of validating a Walmart receipt 3 different times. I talked to the customer service department at least 2 dozen times. I talked to the &quot;Executive&quot; department over a dozen times. Talked to claims and refund department 4 times. And every single time you call you get a NEW transaction number.<br /> <br /> <br /> <br /> Demetrius,<br /> <br /> <br /> <br /> After validating the receipt with you on a 3 way conference call w/ Walmart Management,<br /> <br /> <br /> <br /> I talked to the refund department (3/17/15) who then told me that I would be getting $324.00 for prorated buyback on the $700 TV. And the claims department would get a hold of me to process the transfer in 24-72 hrs. transaction #948961.<br /> <br /> Today (3/20/15) I get a call from the Executive department once again who said the Claims/refund department cannot validate the receipt because it does not have &quot;Walmart&quot; on the receipt. You had us on a 3 way with Walmart and you said YOU would personally make sure this gets validated on your end.<br /> <br /> <br /> <br /> <br /> <br /> I had to start Dating transaction numbers with you people because NOBODY at Samsung Communicates with each other or doesn't read the notes in the transactions.<br /> <br /> I opened another ticket tonight and she said she would put more &quot;notes&quot; in to show that the receipt was already validated.<br /> <br /> <br /> <br /> <br /> <br /> Can you please help to expedite this process and email me back and at least let me know someone is working on this to be processed?<br /> <br /> <br /> <br /> ~Thanks<br /> <br /> <br /> <br /> This is a Manager in the executive department and he said he would call us back the next day at 10 AM. That never happened and neither did responding to the 4 emails I sent to his direct Samsung email address... <br /> <br /> <br /> <br /> Small business thrives on customer service and repeat customers. Some Big business uses its power to delay, delay, delay and hope you get tired of complaining. <br /> <br /> I had a issue w/ a projector in our home theater. The company sent me a box w/ paid shipping labels. I shipped it to them and a week later they had it fixed and shipped back. <br /> <br /> Why cant every Company value its customers. If they are spending $10 or $100000...