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I just found out when I called to check if my return was processed, that QVC is no longer reimbursing for shipping and handling. I spoke with a representative at their customer service and was told that QVC has implemented new rules that the only time a customer is reimbursed is when an item is received damaged, which would be by fault of QVC. How is this legal? We pay the price, tax, and the shipping and handling. It doesn't cost QVC to ship the item to customers. We're paying for the shipping and handling. I understand if I return with their label that provides shipping that it goes without saying that the $6.95 which is usually the cost on their label, should be deducted. BUT! When I return an item I am paying the shipping and insurance and don't expect this amount to be refunded, however.....I do expect to be fully refunded for the charges that I paid for when I purchased the item. What it comes down to is, QVC isn't paying a dime to ship to us for the shipping fees that I paid to return it. So long Q, back on the saddle and finding my way back to HSN.