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Here is my comment about Sears.com. After waiting on hold for 25 minutes, I have absolutely no satisfaction dealing with Sears and will not do so again.<br /> <br /> I ordered an air conditioner yesterday, paid an extra $3.99 to have it delivered today, but when I opened the box, I could clearly see that the casing was cracked. I called Sears immediately to report the damage I could see (it is still in the box) and was told that I would have to wait 7-10 days for UPS to pick it up and also pay for another one and then have to wait until March 24 to receive my air conditioner. I asked the agent why and was given a story that made no sense to me. I ordered one yesterday and received it today, so why would I have to wait 6 days to get the replacement. I will be contacting PayPal to contest the charge. At least they stand behind their customer service, something clearly Sears does not. If the opportunity presents itself to post negative reviews about my experience with Sears, please be assured that I will report this in full.