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Okay, What Are The Options For, Gift Items Or Lost Receipts? Nordstroms Guarantees Customer Satisfaction And They Stand Behind The Products And Designers They Promote Up To 5 Years. So, Say U Bought A Dress 8 Months To 3 Yrs Ago, And U Finnaly Get Around To Wearing It And U See A Defect, Or Wrong Size..ect, As Long As U Have The Original Taggs On The Item, U Can Take It Back.. But, When U Do, U Have To Hold The Upper Hand, And Sometimes Demand Your Refund Or Exchange By Pulling Out Store Policies,you Have To Call Customer Care Week Days, Explain Ur Situation, .. Get A Name Of The Person And Direct Number...and Make Sure The Know Your Name And How Its Spelled, Also Give Them The Store Location You Will Be Going To And Ask Them To Please Call Ahead And Let That Store Know You Are Coming...and It Will Wok Out...its A Shame That We Gotta Kick Up All That Drama In Order To Be Properly Serviced. But, Its Necessary, Another Thing About Nordstroms Is, They Allow And Encourage Their Empl0yees To Use Their Better Judgement Wen It Comes To Saving Nordstroms Money...not, Good. Why,? A Persons Better Judgement Is Their Personal Opinioin, That Allows Them To Discriminate Behind Their Company Name And Get Away With It,if Yo?u Don T Speak Up On It,and Catch It...its Unprofessional, If You Bring The Item Back With All The Original Taggs, They Will Accomidate You...if The Look At You, And Use Their Better Judgement...hmmm Is This Item Bought Or Stolen? Need More Detailed Info On This Or Any Other Situation With Customer Service/at Any Dept Store Or Where Ever? Call Me 415-871-4344, Ill Get Ur Money Back....guaranteed..