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No one here before me has posted a physical address. I hope this helps people in the East Coast, where I am from. Here is the Physical return address for Virgin Mobile Returns: INGRAM, 2675 REEVES RD., SUITE 190, PLAINFIELD, IN 46168<br /> <br /> I have no idea if return addresses vary but at least you have this address in case of desperate measures. Since there was no return label, I asked if I could get a refund but the helpful operator (she was very good) told me it specifies in the agreement that we the buyers are responsible for the return label. This is why I love Amazon and Walmart. Their return policies are excellent! Virgin Mobile, please take note!